Effective August 8, 2026

Refund policy

NiceVois sells non-expiring training balance for cloud RVC model training. Paddle processes payments as the merchant of record. This policy distinguishes an automatic balance release from a refund to the original payment method.

Failed or cancelled training

When a paid training job fails or is cancelled before completion, its reserved training quote is released automatically to the same NiceVois workspace balance. This is not a card refund because the balance purchase itself remains available for another job.

Completed training

When NiceVois completes a job and provides the downloadable model files, the captured training amount is normally non-refundable. Deleting a completed model does not restore the balance used for that job.

Payment refund requests

For an unused balance purchase, duplicate charge, incorrect charge, or another payment problem, email info@nicevois.com with the checkout email, approximate payment date, amount, and reason. Do not send full card details. NiceVois and Paddle will review the request, and any refund required by law or approved through Paddle will be returned to the original payment method.

Timing and statutory rights

Approved refunds are submitted through Paddle. The time for funds to appear depends on the payment method and financial institution. Nothing in this policy limits rights that cannot legally be excluded in the buyer's country.